Terms of Service

1. Services

Patobix Limited provides professional digital services which may include:

• Funnel strategy
• Funnel design and development
• Landing page development
• Website design
• Website development
• CRM configuration
• Marketing automation
• Email workflow setup
• SMS workflow setup
• Booking systems
• Appointment automation
• Analytics and tracking implementation
• Meta advertising management
• Related consulting and technical implementation

The exact services included in a project will be described in the relevant proposal, agreement or invoice.

2. Project Scope

Patobix Limited will perform work according to the agreed project scope. Anything not included within the agreed scope may be treated as additional work.

Examples may include:

• Additional pages
• New funnels
• New automation workflows
• Additional integrations
• Significant redesigns
• New functionality
• Additional advertising campaigns
• Substantial changes in project direction

Where additional work requires additional payment, the client will be informed before that work is carried out.

3. Client Responsibilities

The client is responsible for providing the information, materials, approvals and account access reasonably required to complete the project. This may include:

• Business information
• Brand assets
• Copy
• Images
• Product or service information
• Domain access
• Website access
• CRM access
• Advertising account access
• Payment platform access
• Technical information

Delays in providing required information or approvals may affect delivery timelines.

The client confirms that they have the legal right to use any materials supplied to Patobix Limited.

4. Project Timelines

Patobix Limited may provide estimated timelines before work begins. Timelines can be affected by:

• Project complexity
• Client response times
• Delayed approvals
• Missing materials
• Third-party services
• Technical issues
• Changes to scope

Unless a specific guaranteed deadline has been agreed in writing, project timelines are estimates.

5. Revisions

Revision allowances will be stated in the applicable proposal or project agreement.

Revisions are intended to refine work completed within the agreed scope and direction. A significant change in any of the following may be treated as additional work:

• Strategy
• Design direction
• Functionality
• Content
• Scope

6. Pricing

Pricing is determined according to the scope of each project. Patobix Limited does not maintain a single fixed public price for all projects.

The client will receive pricing before work begins.

7. Payment Terms

The project proposal, invoice or agreement will state the applicable payment schedule.

Unless otherwise agreed:

• An initial payment may be required before work begins.
• Patobix Limited is not required to schedule or begin work until required initial payment has been received.
• Larger projects may be divided into milestone payments.
• Remaining balances must be paid according to the agreed payment schedule.
• Patobix Limited may suspend work on overdue accounts.
• Final project files, transfer of ownership or handover may be withheld until outstanding amounts have been paid.

Payments already due for work completed remain payable even if a project is later cancelled.

8. Third-Party Costs

Unless specifically included in writing, Patobix Limited's professional fees do not include third-party costs. These may include:

• Domain registration
• Website hosting
• CRM subscriptions
• Email services
• SMS charges
• Premium plugins
• Software subscriptions
• Stock assets
• Advertising spend
• Payment processing fees
• Third-party integration fees

The client is responsible for these expenses. Patobix Limited may assist with configuration but does not control third-party pricing.

9. Refund and Cancellation Policy

Patobix Limited provides customised professional services and may reserve working capacity specifically for a client's project. For that reason, payments are not automatically refundable.

Before Work Begins

If the client cancels before substantive work has started, a refund may be available. Any refund may be reduced by:

• Payment processing charges
• Administrative expenses
• Third-party expenses
• Other non-recoverable costs already incurred

After Work Has Started

Once work has started, fees relating to work already completed, time already spent and resources already committed are non-refundable.

If a project is cancelled after work has begun, Patobix Limited may calculate the value of work completed up to the cancellation date. Any outstanding amount relating to work already completed remains payable.

Prepaid Work Not Yet Completed

Where the client has prepaid for work that has not yet been completed, any potential refundable amount will be determined after accounting for:

• Work already completed
• Time already committed
• Resources already reserved
• Non-refundable third-party expenses
• Other reasonable costs associated with the project

Third-Party Costs

Advertising spend, domain fees, hosting fees, software subscriptions, SMS costs and other amounts already paid to external providers are not refundable by Patobix Limited unless the applicable third-party provider issues a refund.

Cancellation by Patobix Limited

If Patobix Limited is unable to provide a paid service for reasons within our control and no reasonable alternative can be agreed, the unused portion of the relevant service fee may be refunded where appropriate.

Project-specific cancellation and refund provisions contained in a signed agreement or accepted proposal take priority over this general policy.

10. Advertising Services

Where Patobix Limited manages paid advertising, the client's advertising budget is separate from Patobix Limited's management fee unless specifically agreed otherwise. The client is responsible for funding advertising accounts.

Charges made by Meta or any other advertising provider are governed by that platform's terms.

Patobix Limited does not control:

• Platform billing
• Platform account suspensions
• Advertising auctions
• Platform policies
• Algorithm changes
• Ad delivery
• Third-party platform availability

11. No Guarantee of Results

Patobix Limited does not guarantee:

• A specific number of leads
• A specific number of appointments
• A specific number of sales
• Revenue
• Profit
• Conversion rates
• Return on advertising spend
• Business growth

Marketing and business outcomes depend on numerous factors, including:

• The client's offer
• Pricing
• Target market
• Advertising budget
• Creative
• Competition
• Brand reputation
• Sales process
• Customer demand
• Market conditions

Patobix Limited's responsibility is to professionally provide the services agreed within the project scope.

12. Intellectual Property and Ownership

Once all amounts due for the project have been paid, the client will own custom deliverables created specifically for that project unless otherwise agreed in writing.

Patobix Limited retains ownership of its:

• Pre-existing intellectual property
• General frameworks
• Methods
• Processes
• Internal systems
• Reusable code
• Templates
• Knowledge
• Tools

Third-party assets remain subject to the licences and terms of their respective owners. This may include:

• Fonts
• Plugins
• Stock photography
• Libraries
• Templates
• Software
• Platform components

13. Client Accounts and Credentials

Where reasonably possible, important client assets should be created within accounts controlled by the client or transferred to the client after completion.

After project handover, the client is responsible for maintaining the following unless ongoing management has been agreed:

• Login credentials
• Subscription payments
• Security settings
• Account recovery information

14. Third-Party Platforms

Patobix Limited's work may depend on external services such as:

• GoHighLevel
• WordPress
• Elementor
• Hosting providers
• Domain registrars
• Email providers
• SMS providers
• Advertising platforms
• Payment platforms
• Analytics services
• Integration providers

Patobix Limited does not control these third parties and cannot guarantee:

• Availability
• Continued functionality
• Pricing
• Policies
• Compatibility
• Uptime
• Account approval

Patobix Limited is not responsible for losses caused solely by third-party outages, suspensions, policy changes or technical failures.

15. Confidentiality

Patobix Limited will treat non-public business information received from clients as confidential and will use it only where reasonably required to provide the agreed services.

Clients should likewise treat non-public information belonging to Patobix Limited as confidential.

Confidentiality does not apply to information that:

• Is already publicly available
• Was independently known
• Is lawfully obtained from another source
• Must be disclosed under applicable law

16. Portfolio Use

Patobix Limited will not publicly present confidential client information.

Where appropriate, Patobix Limited may request permission to display completed design or development work in a portfolio or promotional context. Where a client has expressly requested confidentiality, Patobix Limited will respect that request.

17. Limitation of Liability

To the extent permitted by applicable law, Patobix Limited will not be responsible for indirect, incidental, special or consequential losses arising from the use of our services.

Nothing in these Terms excludes any liability that cannot legally be excluded.

18. Suspension or Termination

Patobix Limited may suspend or terminate services where there is:

• Non-payment
• Material breach of an agreement
• Abusive conduct
• Fraudulent activity
• Unlawful activity
• Failure to provide information necessary to continue the project
• A request to perform deceptive or prohibited activities

Where reasonable, Patobix Limited will communicate the issue before terminating an engagement.

19. Governing Law and Disputes

These Terms, and any engagement between the client and Patobix Limited, are governed by the laws of the Federal Republic of Nigeria.

If a dispute arises, both parties agree to first try to resolve it through good-faith discussion. If it cannot be resolved that way, either party may bring the matter before the courts of competent jurisdiction in Nigeria.

A project-specific written agreement may state a different dispute process. Where it does, that agreement applies to that engagement.

20. Changes to These Terms

Patobix Limited may update these Terms periodically.

The version applicable to a project will normally be the version in effect when that engagement begins unless otherwise agreed.

21. Contact

Questions about these Terms may be directed to:

Patobix Limited
Abia State, Nigeria

Email: patrick@patrickumeobika.com

Phone / WhatsApp: +234 913 510 6784