Privacy Policy

1. Information We Collect

We may collect information you voluntarily provide when you:

• Book a consultation
• Send us an enquiry by email, telephone or WhatsApp
• Communicate with us about a proposal or project
• Engage Patobix Limited for a project

This information may include:

• Your name
• Email address
• Telephone or WhatsApp number
• Business or company name
• Information about your business
• Information about your proposed project
• Appointment details
• Messages and correspondence
• Billing or transaction-related information where applicable

We may also collect limited technical information automatically when you use the website. This may include:

• IP address
• Device type
• Browser type
• Operating system
• Referring website
• Pages viewed
• Approximate location based on technical information
• Website interaction data

2. How We Use Your Information

Patobix Limited may use the information we collect to:

• Respond to enquiries
• Schedule and manage consultations
• Assess project requirements
• Prepare proposals and agreements
• Deliver contracted services
• Communicate regarding active projects
• Provide customer support
• Manage billing and payments
• Maintain business records
• Improve our website and services
• Analyse website usage
• Measure marketing activity
• Prevent misuse or fraud
• Meet contractual, regulatory, accounting or legal obligations

We do not sell your personal information.

3. Legal Basis and Nigerian Data Protection Law

Patobix Limited is based in Nigeria and processes personal information in line with the Nigeria Data Protection Act 2023 (NDPA) and other applicable Nigerian law.

We process personal information only where we have a lawful basis to do so. Depending on the situation, that may be your consent, the need to take steps at your request before entering a contract or to perform a contract with you, our legitimate interests in running and improving the business, or a legal obligation.

Where we rely on consent, you can withdraw it at any time by contacting us. Withdrawing consent does not affect processing that took place before you withdrew it.

4. Enquiries by Email

When you email us, including by using the email link on this website, the information you send is received and stored in the email and business systems used by Patobix Limited.

Please only provide information reasonably necessary for us to understand and respond to your enquiry.

5. Appointment Booking

Patobix Limited uses Cal.com, an online scheduling service, to allow prospective clients to book consultations.

When you book a consultation, information such as your name, email address and meeting details is processed by Cal.com and shared with us so we can hold the call. Cal.com processes information in accordance with its own privacy policy and terms.

6. Cookies and Similar Technologies

This website may use cookies and similar technologies. These technologies may be used to:

• Maintain website functionality
• Understand how visitors use the website
• Improve website performance
• Measure advertising effectiveness
• Support analytics

Where required by applicable law, visitors may be provided with controls for non-essential cookies.

You may also control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Analytics and Advertising Technology

Patobix Limited may use analytics and advertising services to understand website usage and measure the performance of marketing campaigns.

These services may collect technical or behavioural information about website visitors. Where applicable, this may include advertising technologies provided by platforms such as Meta or similar providers.

These third parties process information according to their own policies.

8. Communications

If you contact Patobix Limited or request information about our services, we may use your contact details to respond to your request.

We may also communicate with existing or prospective customers regarding:

• Project enquiries
• Scheduled calls
• Proposals
• Services requested
• Active projects
• Relevant administrative matters

We will not knowingly send marketing communications where doing so would violate applicable law.

9. How We Share Information

Patobix Limited may share information with service providers where reasonably necessary to operate the business or provide services. These providers may include companies providing:

• Website hosting
• Domain services
• CRM software
• Email services
• SMS services
• Scheduling systems
• Cloud storage
• Analytics
• Payment processing
• Advertising technology
• Accounting services
• Professional services

We may also disclose information where required by:

• Applicable law
• Regulation
• Court order
• Valid legal process
• Lawful government request

We do not sell personal information to third parties.

10. International Processing

Patobix Limited is based in Nigeria and serves customers internationally.

Some technology providers we use may process or store information in countries outside Nigeria or outside the country where you live. Where personal information is transferred outside Nigeria, we take reasonable steps to make sure it is protected in line with the NDPA, including by using reputable service providers and appropriate safeguards.

11. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected. This may include retaining information for:

• Project delivery
• Customer support
• Accounting
• Tax records
• Contractual obligations
• Dispute resolution
• Legal or regulatory requirements

Information that is no longer required may be deleted, anonymised or securely archived where appropriate.

12. Data Security

Patobix Limited takes reasonable technical and organisational measures to protect information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration

However, no method of internet transmission, electronic storage or online communication can be guaranteed to be completely secure. You provide information electronically at your own reasonable risk.

13. Your Rights

Under the NDPA and other applicable law, you may have rights concerning personal information held about you. These may include rights to:

• Request access
• Request correction
• Request deletion
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing relies on consent
• Request a copy of your information in a portable format where applicable

To submit a privacy-related request, contact us at patrick@patrickumeobika.com. We may need to verify your identity before fulfilling certain requests.

If you are not satisfied with how we have handled your personal information, you have the right to complain to the Nigeria Data Protection Commission (NDPC). We would appreciate the chance to resolve your concern first.

14. Third-Party Links

This website may contain links to third-party websites or services. Patobix Limited does not control these services and is not responsible for their privacy practices, security or content.

You should review the privacy policies of third-party services separately.

15. Children's Privacy

Patobix Limited provides services to businesses and adult customers. Our services are not directed towards children, and we do not knowingly collect personal information from children through this website.

16. Changes to This Privacy Policy

Patobix Limited may update this Privacy Policy when our services, technology, business practices or legal obligations change.

Any updated version will be published on this page with a revised effective date.

17. Contact

Questions or requests relating to this Privacy Policy may be directed to:

Patobix Limited
Abia State, Nigeria

Email: patrick@patrickumeobika.com

Phone / WhatsApp: +234 913 510 6784